Frequently Asked Questions
How can I contact Doggy Express?
You can email us at doggyexpress7@gmail.com and our support team will be happy to assist you with any questions or concerns.
Do you ship worldwide?
Yes, we ship worldwide.
Where do you ship from?
We work with trusted fulfillment partners to ship products directly to our customers as efficiently as possible. With our primary supplier being from Hong Kong
Can I change or cancel my order?
We aim to process orders quickly, so any changes or cancellations must be requested within 12 hours of placing your order. Requests made after this time may not be possible. If your order has already been shipped, you may be eligible for a return after receiving it.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and PayPal.
When will my order be processed?
Orders are processed Monday to Friday. Please allow 1–3 business days for processing before your order is shipped.
How long will it take to receive my order?
Delivery times typically range from 7–20 business days depending on your location and current demand.
What if I don't receive my order?
If your order has not arrived within 30 days of shipment, please contact us at doggyexpress7@gmail.com and we will investigate the issue.
Will I be charged customs fees or taxes?
Depending on your country, import duties, taxes, or customs fees may apply. These charges are determined by your local customs authority and are the responsibility of the customer.
How do I return an item?
To start a return, please contact us at doggyexpress7@gmail.com with your order number and reason for the return.
What if my item arrives damaged, defective, or incorrect?
Please contact us as soon as possible at doggyexpress7@gmail.com. Include your order number and photos of the item so we can resolve the issue quickly.
Is the DoggyExpress™ LED Nail Clipper safe for pets?
Yes. The built-in LED light helps illuminate your pet's nail, making it easier to identify the quick (the sensitive vein inside the nail). This helps reduce the risk of cutting too short and makes grooming safer and more comfortable for your pet.
When will I receive my refund?
Approved refunds will be returned to your original payment method. Depending on your bank or card provider, refunds typically appear within 7–10 business days after processing.